Audit
We work with you and your team to understand the core value your business delivers and how your current team, processes and systems deliver that value. We document everything, develop a plan for improvement, and get your approval on the roadmap to success.
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Sprint Objectives
SPRINT 2
Digitize part inventory tracking
Transition legacy system data
Train CS team on new inventory system
Data & Scorecards
Almost every project we work on starts with implementing proper data workflows, and visibility.
We identify the important metrics to track, and make sure we have the data pipelines and visualisation tools in place so we can monitor our business health, strategic initiatives and performance in a single dashboard.
Improve, Automate & Refine
Once we have a measure on the important metrics, we start executing 2-week sprints. Each sprint has defined objectives, outcomes & results, reporting back to you with progress as we go.
Each sprint is focused on a specific initiative, such as filling key positions, automating or offshoring tedious processes, improving key customer experiences, and implementing customer feedback loops.